How can I change an address for an order I have already placed?

Modified on: Thu, 26 Nov, 2020 at 2:15 PM

Once an order has been placed, we forward your information along to various partners immediately, so in some cases address changes are not possible. 

If you realise an address change is needed, please contact us by using the contact information below this article.

If the order has already been shipped, we recommend using your tracking information that is listed under "my account" to contact your shipping provider and asking them to reroute the goods. As we work with hundreds of designers, and the items are being shipped to you, Fy! is not included on the shipping labels, and are not allowed to change addresses on your behalf. 

If an item has been shipped to an incorrect address, and you are not able to update your shipping information, we can wait for the item to be returned to the designer/brand at which time we can ask them to reship it to the correct address, or issue you a refund.

Need to contact us? 

Please click here to submit an inquiry and receive a response by email. 

Or, you can live chat with us Monday - Friday from 8:00 - 20:00 (GMT) by clicking here and then clicking on the chat bubble at the bottom right of your screen.

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