We can only refund your money to your original payment method. If your card has expired / was lost or stolen and you received a replacement card, but the account still exists, this should not keep your refund from being deposited to the account. 

If the account itself was closed, please contact customer support.

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Or, you can live chat with us Monday - Friday from 8:00 - 20:00 (GMT) by clicking here and then clicking on the chat bubble at the bottom right of your screen.