Why is my order history empty?

Modified on: Wed, 7 Oct, 2020 at 9:53 AM


In most cases if your history is empty, this means that your charges were declined and the order was not actually placed. Please review your credit card or PayPal statement and see if payment was processed.

If payment was processed, please verify that you are logged into the correct email address that the order was placed from. If you have purchased or signed up on the app and the website, often times customers accidentally log in through Facebook and the email addresses are not always the same. Our system unfortunately does not have the ability to sync these accounts up, so two accounts could have been created. 

If you are in the correct account, there was a charge, and your order history is empty, please reach out to our Customer Support team.

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