On the first of January 2021, the post-Brexit trade deal between the UK and the EU came into force with new rules in place regarding the trade of commercial goods. With Fy! operating across Europe, partnering with the best emerging brands in the UK and the EU, we wanted to clarify what these changes mean for our customers making cross border purchases.
Importantly, we want to assure you that the prices you are see on our website are the final prices to be paid for your purchase. With Fy!, there are no hidden fees or import charges/courier fees that follow, this is all taken care of at the point of purchase. We've been working hard with our brand partners to make sure there are no unexpected import charges added after a purchase has been made and that the shopping experience for our customers remains unchanged.
In the unlikely event that you do receive an import charge by mistake, please get in touch with our Customer Support team and we will gladly reimburse this for you.