Unfortunately, accidents happen and in rare circumstances, items can arrive damaged or faulty. If this has happened to you, we are extremely sorry but rest assured our team is ready to do their best to help fix the issue as quickly as possible. 

My product has arrived damaged or faulty, what can I do?

Please contact our Support Team, who will organise a fast replacement for you. 

When contacting us, please include photos of both the damage or fault and the packaging your order arrived in. We need these photos to file a claim with the vendor who shipped your order, as they will help us resolve your issue faster. You can contact us by clicking on the link below (via chat, whatsapp or email) or fill this form.