I haven't received my refund
Once you have contacted customer service and it's been confirmed that the refund ...view article →
Unfortunately, accidents happen and in rare circumstances, items can arrive damaged...view article →
Order marked as delivered but not received
What happens if the tracking shows “delivered” but I haven’t received my product or ...view article →
How to track my parcel?
Once your order has been dispatched, you will receive an email confirming the shipment...view article →
Information about Brexit
On the 1st January 2021, the post-Brexit trade deal between the UK and the EU came int...view article →
How can I change an address for an order I have already placed?
In most cases, we can accommodate address changes within 24 hours of the order being p...view article →