Recent articles
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Courier shipping disruptions, delays and alerts
Major events, such as adverse weather, natural disasters, international crises and oth...
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Damaged products
Unfortunately, accidents happen and in rare circumstances, items can arrive damaged...
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I haven't received my refund
Once you have contacted customer service and it's been confirmed that the refund ...
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Order marked as delivered but not received
What happens if the tracking shows “delivered” but I haven’t received my product or ...
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How to track my parcel?
Once your order has been dispatched, you will receive an email confirming the shipment...
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Information about Brexit
On the 1st January 2021, the post-Brexit trade deal between the UK and the EU came int...
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How can I change an address for an order I have already placed?
In most cases, we can accommodate address changes within 24 hours of the order being p...
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Where do you ship from and to what locations?
Fy! is a global marketplace, connecting customers with brands, artists and designers f...
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How long does it take until your order is delivered?
Fy! works with the most exciting designers and brands from all over the world. This me...
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