How can I change an address for an order I have already placed?

Modified on: Thu, 17 Jun, 2021 at 4:57 PM

In most cases, we can accommodate address changes within 24 hours of the order being placed, or up until the item has shipped.

If you realise an address change is needed, please don’t hesitate to contact us by using the contact information below.

  • What if my order has already been shipped?

If the order has already been shipped, we recommend using your tracking information, listed under "My Account", to contact your shipping provider and ask them to reroute the goods to your new address.

As orders are dispatched by external printing labs and vendors, Fy! isn't able to update shipping details directly with the courier.

  • If you are unable to change your shipping address after shipment

If an item has been shipped to an incorrect address and you are not able to update your shipping information, we can wait for the item to be returned to the designer or brand, at which point we can arrange a redelivery to the correct address.

Need to contact us? 

Please click here to submit an inquiry and receive a response by email. 

Or, you can live chat with us Monday - Friday from 8:00 - 20:00 (GMT) by clicking here and then clicking on the chat bubble at the bottom right of your screen.

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