How can I change an address for an order I have already placed?

Modified on: Tue, 23 Nov, 2021 at 4:18 PM

In most cases, we can accommodate address changes within 24 hours of the order being placed, or up until the item has shipped.

If you realise an address change is needed, please don’t hesitate to contact us by using the contact information below.

  • What if my order has already been shipped?

If the order has already been shipped, we recommend using your tracking information, listed under "My Account", to contact your shipping provider and ask them to reroute the goods to your new address.

As orders are dispatched by external printing labs and vendors, Fy! isn't able to update shipping details directly with the courier.

  • If you are unable to change your shipping address after shipment

If an item has been shipped to an incorrect address and you are not able to update your shipping information, we can wait for the item to be returned to the designer or brand, at which point we can arrange a redelivery to the correct address.

Need to contact us?

You can contact our team on the Help Center homepage, either by opening up the chat bubble directly or by scrolling to the bottom of the page and clicking on Talk To The Team.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.