On the 1st January 2021, the post-Brexit trade deal between the UK and the EU came into force with new rules in place regarding the trade of commercial goods. With Fy! operating across Europe, partnering with the best-emerging brands in the UK and the EU, we want to clarify what these changes mean for our customers making cross border purchases. 

• Does this affect the prices at checkout?

We can assure you that the prices you see on our website are the final prices to be paid for your purchase.

• Will I have to pay customs charges?

With Fy!, there are no hidden fees that follow, all charges are taken care of at the point of purchase. We've been working hard with our brand partners to make sure that there are no unexpected import charges added after a purchase has been made and that the shopping experience for our customers remains unchanged.

In the unlikely event that you do receive an import charge by mistake, please get in touch with our Customer Support team and we will gladly reimburse this for you.

• Will I be able to buy the same products as I used to before Brexit? 

All the products that you see on our website are available for purchase. However, it is possible that some brands may no longer be available if brands are unable to ship with delivery duties paid. We are sorry about this and we’re working together with our partners to bring their products back as quickly as possible.

Need to contact us?

You can contact our team on the Help Center homepage, either by opening up the chat bubble directly or by scrolling to the bottom of the page and clicking on Talk To The Team.