Damaged products

Modified on: Mon, 30 Oct, 2023 at 2:26 PM

Unfortunately, accidents happen and in rare circumstances, items can arrive damaged or faulty. If this has happened to you, we are extremely sorry but rest assured our team is ready to do their best to help fix the issue as quickly as possible. 


My product has arrived damaged or faulty, what can I do?


Please contact our Support Team who will organise a fast replacement for you.


When contacting us, please include photos of both the damage or fault and the packaging the order arrived in.  We need these photos to make a claim with the vendor who shipped your order and will help us to resolve your issue faster.


Need to contact us?


If you need to report a damaged order you can contact our team on the Help Center homepage, either by opening up the chat bubble or by scrolling to the bottom of the page and clicking on Talk To The Team.


Remember to include photos highlighting the damage or fault and images of the packaging the order arrived in. We're unable to proceed with your claim without these images.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.