Solutions : Customer Help Center

Fy! Return and Exchange policy

Our goal is to ensure your complete satisfaction with your purchase. However, we under...

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Damaged products

Unfortunately, accidents happen and in rare circumstances, items can arrive damaged or...

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I haven't received my refund!

Once you have contacted our Support Team and it has been confirmed that the refund has...

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How do I cancel my order?

Requesting a cancellation of any order before it ships is possible by contacting our S...

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How do I return an order?

As we work with hundreds of unique vendors, the return procedure may vary depending on...

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How to track my parcel?

Once your order has been dispatched, you will receive an email confirming the shipment...

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Fy! works with the most exciting designers and brands from all over the world. This me...

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Frames and sizes

What is the material used for the glaze in your frames? We use a high-quality,...

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Major events, such as adverse weather, natural disasters, international crises and oth...

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