Order marked as delivered but not received

Modified on: Tue, 23 Nov, 2021 at 4:19 PM

  • What happens if the tracking shows “delivered” but I haven’t received my product or if the parcel is delayed?

  1. Confirm your shipping address. Current shipping addresses are listed under “Deliver To:” on the “My Orders” page.

  1. Check your mailbox or anywhere else you receive mail. Carriers deliver in different ways according to the company, especially if the package is small enough to fit inside your mailbox

  1. Check outside or around other entrances of your home. To protect the package from weather or theft, the driver might have left it in another safe place. This could be the front porch, bushes, garage area, side door, back veranda, or next to the recycle bins.

  1. Check with others at your address or with neighbours. They might have accepted the package on your behalf or might be temporarily holding it to protect it from weather or theft.

  1. Check for a notice of attempted delivery. This notification will have more information and the next steps you should take to receive your package.

  1. Give it a little more time. Some carriers will scan items as delivered prior to arrival. We suggest waiting 24-48h to account for this. Thank you for your patience

Need to contact us?

You can contact our team on the Help Center homepage, either by opening up the chat bubble directly or by scrolling to the bottom of the page and clicking on Talk To The Team.

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