How do I return an order?

Modified on: Thu, 16 Jun, 2022 at 10:40 AM

As we work with hundreds of unique vendors, the return procedure may vary depending on the item you want to return. To return an item please contact our Support Team with the following information: 

  • Order number of the item or items you would like to return

  • Reason for the return

  • How many packages your item or items will be returned in

In most cases, we will send you a QR code or pre-paid postage label that you can print out and attach to the outside of the parcel. You can then drop this parcel off at any post office.

What if my order is damaged?

Please check this article if your item is damaged.

Can I return this item in exchange for another one?

At this time, order exchanges are not possible. However, you can follow our returns process for a refund, provided it's within policy and then re-purchase your preferred item.

Need to contact us?

Contact our team on the Help Center homepage, either by opening up the chat bubble or by scrolling to the bottom of the page and clicking on Talk To The Team.

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