As we work with hundreds of unique vendors, the return procedure may vary depending on the item you want to return and the country you’re located in. Please read the section that applies to you:

Europe & United Kingdom

You may request a return within 14 days of delivery (excluding personalised or custom-made products). To start your return, please contact our Support Team with:

• Your order number

• The reason for the return

• How many packages the items will be returned in

Our team will then provide the return instructions.

United States

For US customers, all sales are final unless the item arrives damaged or defective. Our products are made to order and production starts as soon as your order is placed. This process ensures each item is unique and helps us reduce overproduction and waste. 

Because we do not hold stock, we cannot accept returns or offer refunds for non-damaged items. If your order arrives damaged or defective, please see our Damaged Item Policy — we’ll replace it free of charge.

What if my order is damaged?

Please check this article if your item is damaged.

Can I return this item in exchange for another one?

At this time, order exchanges are not possible. However, you can follow our returns process for a refund, provided it's within policy and then re-purchase your preferred item. Please don’t hesitate to contact our Team, should you need more information.

Need to contact us?

Contact our team on the Help Center homepage, either by opening up the chat bubble or by scrolling to the bottom of the page and clicking on Talk To The Team.