How do I return an order?

Modified on: Tue, 22 Feb, 2022 at 7:09 PM

As we work with hundreds of unique vendors, the return address and procedure may vary depending on the item you want to return. To return an item please contact our customer support team (instructions at the bottom of this page) with the following information: 

  • Order number of the item or items you would like to return

  • Reason for the return

In most cases, we will send you a pre-paid postage label that you can print out and attach to the outside of the parcel. You can then drop this parcel off at any post office.

In some rare cases, such as if you are returning the item from a country where we do not yet have a courier relationship, we may ask you to cover the cost of postage upfront (but will reimburse you for the postage cost later).

  • What if my order is damaged?

Please check this article if your item is damaged.

  • Can I return this item in exchange for another one?

At this time, order exchanges are not possible. However, you can always return a product to us for a refund, so long as it's within policy, and then re-purchase the item you would prefer.

Need to contact us?

You can contact our team on the Help Center homepage, either by opening up the chat bubble directly or by scrolling to the bottom of the page and clicking on Talk To The Team.

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