Fy! Return and Exchange policy

Modified on: Thu, 16 Jun, 2022 at 10:40 AM


We always hope that you will love your purchase but we totally understand that sometimes things just aren't quite right. That is why we have a flexible 30 days return policy from the date of delivery. This is subject to the exclusions outlined below:


  • Made to order items such as personalised prints or woven throws cannot be returned. Any items which are non-returnable are listed as such on the product page.


Can I return an item in exchange for another one?


At this time, order exchanges are not possible. However, as an alternative solution, you can always return a product to us for a refund, as long as it's within our returns policy. This will then allow you to re-purchase the item you would prefer. For return instructions, please see this article.


Need to contact us?


You can contact our team on the Help Center homepage, either by opening up the chat bubble or by scrolling to the bottom of the page and clicking on Talk To The Team.

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