Fy! Return and Exchange policy

Modified on: Tue, 19 Oct, 2021 at 2:29 PM


We always hope that you will love your purchase but understand that sometimes things just aren't quite right. That is why we have a flexible 30 days return policy from the date of delivery. This is subject to the exclusions outlined below:

  • Items such as earrings, and other goods that cannot be resold for sanitary reasons, must be unworn and in the original unopened packaging. 


  • Made to order items such as personalised prints or woven throws cannot be returned. Any items which are non-returnable are listed as such on the product page.


Can I return an item in exchange for another one?


At this time, order exchanges are not possible. However, you can always return a product to us for a refund, so long as it's within policy, and then re-purchase the item you would prefer. For return instructions, please see this article.

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